Terms & Conditions

Effective Date: 19 August 2026

These Terms & Conditions govern your use of the XCORE FREIGHT website and the freight forwarding, shipping, logistics, transportation, cargo handling and related services provided by XCORE FREIGHT.

By using our website, requesting a quotation, booking a shipment, paying for a service or otherwise engaging XCORE FREIGHT for logistics services, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

Where a separate written quotation, booking confirmation, service agreement or carrier-specific terms apply to a shipment, those terms may also form part of the agreement.

1. About XCORE FREIGHT

XCORE FREIGHT provides international freight forwarding and logistics services, including:

• Air freight
• Sea freight
• Door-to-door delivery
• FCL and LCL shipping
• Cargo collection
• Freight forwarding
• Warehousing
• Customs and documentation support
• Express courier services
• Commercial cargo transportation
• Household and personal effects shipping
• Amazon and e-commerce logistics
• Import and export logistics

Our services may involve third-party carriers, shipping lines, airlines, customs brokers, destination agents, warehouses, transport companies and other logistics providers.

2. Website Use

The XCORE FREIGHT website is provided primarily for information, communication, quotation and logistics-service purposes.

You agree to use the website lawfully and not to:

• Use the website for fraudulent or illegal activities
• Attempt unauthorised access to website systems
• Interfere with website security or operation
• Upload malicious software or harmful content
• Misuse our quotation, tracking or booking systems
• Submit false or misleading information
• Copy, reproduce or commercially exploit website content without permission

We may restrict or terminate access where we reasonably believe the website is being misused.

3. Quotations and Freight Estimates

Any rate, quotation, calculator result or estimated shipping price displayed on the XCORE FREIGHT website is provided for information and estimation purposes unless expressly confirmed by XCORE FREIGHT in writing as a final quotation.

A quotation may depend on:

• Actual shipment weight
• Volumetric or dimensional weight
• Cargo dimensions
• Number of packages
• Cargo type
• Origin
• Destination
• Shipping method
• Carrier charges
• Customs requirements
• Fuel or security surcharges
• Terminal and handling charges
• Delivery location
• Applicable taxes, duties and government charges

Final charges may differ from an initial estimate if the actual shipment information differs from the information supplied by the customer.

4. Customer Responsibility for Accurate Information

Customers must provide accurate and complete information regarding their shipment.

This includes:

• Sender information
• Consignee information
• Pickup address
• Delivery address
• Cargo description
• Quantity
• Weight
• Dimensions
• Shipment value
• Customs information
• Invoices and supporting documents

XCORE FREIGHT is not responsible for additional costs, delays, customs issues or other consequences resulting from inaccurate, incomplete or misleading information supplied by the customer.

5. Weight and Dimensions

Customers are responsible for providing accurate package weights and dimensions.

Where the actual weight or dimensions differ from the information provided at the time of quotation, the freight charge may be recalculated.

For air freight and other services where applicable, charges may be based on the greater of actual weight or volumetric/dimensional weight.

XCORE FREIGHT or its carrier, warehouse or logistics partner may verify the weight and dimensions of cargo.

6. Shipment Booking

A shipment is considered booked when XCORE FREIGHT or its authorised service provider confirms the booking according to the applicable service process.

A quotation does not automatically constitute a confirmed shipment booking.

Booking confirmation may be subject to:

• Availability
• Payment or deposit requirements
• Cargo acceptance
• Documentation
• Carrier approval
• Customs requirements
• Destination restrictions

7. Cancellation and Changes

Customers may request cancellation or changes to a shipment before dispatch; however, cancellation or amendment charges may apply.

Depending on the stage of the shipment, charges may include:

• Freight cancellation charges
• Carrier cancellation charges
• Transportation charges
• Pickup charges
• Packing charges
• Handling charges
• Documentation charges
• Warehouse charges
• Port or terminal charges
• Customs charges
• Administrative charges
• Other non-refundable third-party costs

Where applicable, XCORE FREIGHT may charge a cancellation fee of up to 10% of the freight amount, in addition to actual third-party costs already incurred.

Once cargo has been collected, packed, dispatched, loaded, booked with a carrier or entered into customs processing, cancellation may result in substantially higher charges.

8. Payment Terms

Customers are responsible for paying the agreed charges within the payment period specified in the quotation or booking confirmation.

Depending on the service, payment may be required:

• In advance
• Before cargo collection
• Before dispatch
• Before release of documents
• Before final delivery
• According to an agreed credit arrangement

XCORE FREIGHT may suspend or delay a shipment or delivery where required payments have not been received.

Additional charges incurred because of delayed payment may be payable by the customer.

9. Door-to-Door Services

Door-to-door delivery means that XCORE FREIGHT coordinates transportation from the agreed pickup location to the agreed delivery location, subject to the service included in the quotation.

Door delivery does not necessarily mean that every customs, tax, government, inspection or destination charge is included in the quoted freight amount.

The quotation should be reviewed carefully to determine what is included and excluded.

Certain locations may be subject to:

• Remote-area charges
• Limited-access charges
• Additional transportation charges
• Redelivery charges
• Waiting charges
• Liftgate or special equipment charges
• Storage charges
• Local handling charges

10. Sea Freight

Sea freight may be provided through LCL, FCL or other appropriate shipping arrangements.

Transit times are estimates and may be affected by:

• Vessel schedules
• Port congestion
• Weather
• Customs
• Inspections
• Transshipment
• Carrier schedules
• Government restrictions
• Operational disruptions
• Other circumstances outside our control

A quoted transit time is therefore not a guaranteed delivery date unless expressly agreed in writing.

11. Air Freight

Air freight services are subject to airline capacity, flight schedules, security requirements, airport procedures and applicable regulations.

Transit times are estimates unless expressly guaranteed in writing.

Air freight charges may be calculated using actual or volumetric weight according to the applicable carrier rules.

12. Customs Clearance

Customers are responsible for providing accurate information and documentation required for customs processing.

XCORE FREIGHT may coordinate customs clearance through our own team, customs brokers or third-party agents depending on the destination and service.

Customs authorities may:

• Inspect cargo
• Request additional documentation
• Reassess cargo value
• Apply duties or taxes
• Hold cargo
• Require treatment or examination
• Refuse entry
• Seize or dispose of prohibited goods where legally authorised

XCORE FREIGHT cannot guarantee customs clearance, a particular customs valuation, release date or exemption from duties and taxes.

13. Duties, Taxes and Government Charges

Unless expressly stated as included in a written quotation, the customer is responsible for applicable:

• Customs duties
• Import taxes
• GST
• VAT
• Government fees
• Inspection charges
• Quarantine or biosecurity charges
• Examination charges
• Storage charges
• Demurrage
• Detention
• Port charges
• Terminal charges
• Other destination charges

The applicable authority determines the amount of government duties, taxes and regulatory charges.

14. Australian Customs and Biosecurity

Shipments entering Australia may be subject to strict customs and biosecurity requirements.

Customers must accurately declare goods and provide information required for clearance.

Items such as:

• Food
• Seeds
• Plants
• Animal products
• Timber
• Bamboo
• Wooden products
• Soil-contaminated goods
• Agricultural products
• Certain medicines
• Restricted goods

may be subject to additional requirements, inspection, treatment, permits or restrictions.

XCORE FREIGHT does not guarantee that any particular product will be admitted into Australia.

The final decision rests with the relevant Australian authorities.

15. Prohibited and Restricted Goods

Customers must not tender prohibited or restricted goods without first obtaining the required approval and informing XCORE FREIGHT.

Examples may include:

• Illegal drugs
• Weapons
• Explosives
• Hazardous materials
• Certain chemicals
• Flammable substances
• Counterfeit goods
• Dangerous goods
• Certain batteries
• Restricted medicines
• Perishable goods without approval
• Wildlife products
• Certain food or agricultural products
• Other goods prohibited by the origin, transit or destination country

The list of restricted goods varies by country and service.

Customers are responsible for informing us about the exact nature of their cargo before booking.

16. Dangerous Goods

Dangerous goods must be declared before shipment.

This may include batteries, chemicals, aerosols, flammable materials, compressed gases, paints, solvents and other regulated products.

Failure to declare dangerous goods may result in:

• Shipment cancellation
• Additional charges
• Cargo rejection
• Delays
• Regulatory action
• Penalties
• Liability for resulting losses or damage

Customers must provide accurate information regarding dangerous goods before booking.

17. Packaging and Cargo Preparation

Customers are responsible for ensuring that cargo is properly packed unless professional packing has specifically been purchased from XCORE FREIGHT.

Packaging should be suitable for:

• Handling
• Loading and unloading
• Stacking
• International transportation
• Moisture exposure where applicable
• Long-distance movement

Fragile, valuable or sensitive items should be appropriately protected.

XCORE FREIGHT may refuse improperly packed cargo or require repacking before shipment.

18. Inventory and Cargo Description

Customers must provide an accurate and sufficiently detailed inventory.

Descriptions such as “personal items,” “household goods,” “samples” or “miscellaneous” may not be sufficient for customs or shipping purposes.

Customers may be required to provide itemised descriptions, quantities, values, country of origin and other information.

Incorrect or incomplete descriptions may cause customs delays, additional charges or other consequences.

19. Inspections and Examination

Cargo may be inspected by:

• Customs authorities
• Port authorities
• Airport authorities
• Quarantine authorities
• Biosecurity authorities
• Security agencies
• Carriers
• Other government or regulatory bodies

Inspection and examination charges, where applicable, may be payable by the customer unless expressly included in the quotation.

XCORE FREIGHT cannot guarantee that cargo will not be inspected.

20. Storage, Demurrage and Detention

If cargo cannot be delivered, cleared, collected or released within the applicable free period, additional charges may arise.

These may include:

• Storage
• Demurrage
• Detention
• Warehouse charges
• Port charges
• Terminal charges
• Container charges
• Redelivery charges

Such charges may be payable by the customer when caused by circumstances attributable to the customer, consignee, documentation, payment, customs or other applicable circumstances.

21. Delivery

Delivery is subject to the accessibility and conditions of the delivery location.

The customer or consignee must provide accurate delivery information and be available where required.

Additional charges may apply where:

• The consignee is unavailable
• The address is incorrect
• Access is restricted
• Delivery requires special equipment
• Multiple delivery attempts are required
• The location is remote
• Waiting time exceeds the included period
• Cargo requires special handling

22. Delivery Times

All delivery and transit times provided by XCORE FREIGHT are estimates unless expressly guaranteed in writing.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

• Customs
• Government authorities
• Port congestion
• Carrier delays
• Flight or vessel cancellations
• Weather
• Natural disasters
• Strikes
• Labour disruptions
• War
• Civil unrest
• Pandemics
• Security restrictions
• Mechanical failures
• Regulatory changes
• Incorrect documentation
• Customer or consignee delays

23. Cargo Loss or Damage

Customers should inspect cargo promptly after delivery.

Any visible damage should be recorded at the time of delivery where possible.

Claims for loss or damage must be submitted within the period required by the applicable carrier, insurance policy, shipping contract or law.

Liability for cargo loss or damage may be subject to the terms and conditions of the carrier, shipping line, airline, courier, insurance provider or applicable transport convention.

XCORE FREIGHT’s liability is not intended to exceed the liability applicable under the relevant transportation contract or mandatory law.

24. Insurance

Cargo insurance is not automatically included unless expressly stated in writing.

Customers may request cargo insurance where available and should confirm the coverage, exclusions, limits and claims requirements before shipment.

XCORE FREIGHT does not guarantee that every type of cargo or loss will be insurable.

25. Customer-Declared Value

Customers must provide an accurate value for goods where required for customs, insurance or shipping purposes.

Under-declaring or misrepresenting the value of goods may result in customs penalties, additional charges, insurance issues or other legal consequences.

26. Personal Effects and Household Goods

Personal effects and household goods are subject to the laws and import requirements of the destination country.

Customers are responsible for declaring prohibited or restricted goods contained within household shipments.

Packing household goods into a shipment does not automatically make restricted goods permissible for import.

27. Third-Party Carriers and Agents

XCORE FREIGHT may use third-party carriers, airlines, shipping lines, transporters, warehouses, customs brokers, destination agents and other service providers.

Their own terms, tariffs, operating rules and liability limits may apply.

Where applicable, the customer’s contract may therefore be subject to the relevant carrier or service provider’s conditions.

28. Force Majeure

XCORE FREIGHT shall not be liable for failure or delay caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Severe weather
• War
• Terrorism
• Civil unrest
• Government restrictions
• Strikes
• Labour disputes
• Port closures
• Airport closures
• Epidemics or pandemics
• Carrier failures
• Fuel shortages
• Security restrictions
• Regulatory changes
• Customs actions
• Other events beyond reasonable control

Where reasonably possible, we will take appropriate steps to minimise the effect of such events.

29. Website Information

We make reasonable efforts to keep information on the website accurate and current.

However, rates, transit times, service availability, regulations and other information may change without notice.

Website information should not be treated as a guaranteed quotation or contractual commitment unless expressly confirmed by XCORE FREIGHT in writing.

30. Shipping Calculator

The online shipping calculator is intended to provide an estimate based on information entered by the user.

Calculator results may not include every possible charge.

Actual freight charges may change after verification of:

• Weight
• Dimensions
• Cargo type
• Origin
• Destination
• Service availability
• Carrier charges
• Customs requirements

A calculator result does not constitute a final contractual quotation unless confirmed by XCORE FREIGHT.

31. Shipment Tracking

Tracking information is provided for customer convenience.

Tracking information may be supplied by carriers, agents or third-party tracking systems and may not update continuously.

XCORE FREIGHT does not guarantee that tracking information will always be available, complete or updated in real time.

32. Website Copyright

All website content, including text, graphics, logos, photographs, designs, layouts, videos and other material, is owned by or licensed to XCORE FREIGHT unless otherwise stated.

Unauthorised copying, reproduction, modification, distribution or commercial use is prohibited.

33. Trademarks

The XCORE FREIGHT name, logo, slogans and associated branding may be protected trademarks or intellectual property.

Unauthorised use is prohibited.

34. Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience.

XCORE FREIGHT does not control and is not responsible for the content, security, availability or privacy practices of third-party websites.

35. Privacy

Personal information submitted through our website or provided during the course of a shipment is handled according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose and protect personal information.

Customers should review the Privacy Policy before submitting personal information.

36. Electronic Communications

When you communicate with XCORE FREIGHT electronically, including through email, website forms or other approved communication channels, you agree that electronic communications may be used for quotations, booking information, shipment updates, documentation and other service-related purposes.

Electronic records may be retained where required for business, contractual, legal or regulatory purposes.

37. Customer Cooperation

Customers must cooperate reasonably with XCORE FREIGHT and provide documents, information, approvals and payments required to complete the shipment.

Failure to provide requested information or documentation may result in delays or additional charges.

38. Customs Fines and Penalties

Where customs fines, penalties, storage charges, seizure costs or other expenses result from inaccurate declarations, prohibited goods, incorrect documentation, under-valuation or other information supplied by the customer, such costs may be charged to the customer where legally permissible.

39. Refunds

Any refund is subject to the applicable quotation, booking terms, carrier charges and actual costs incurred.

Third-party charges already paid or committed may be non-refundable.

Refund processing times may depend on the payment method and financial institution.

40. Complaints and Claims

Customers should contact XCORE FREIGHT as soon as possible if they have a complaint regarding a service or shipment.

Claims should include sufficient supporting information, such as:

• Shipment or tracking number
• Customer name
• Description of the issue
• Photographs where applicable
• Supporting documents
• Proof of value where relevant

Claims may be subject to specific deadlines imposed by carriers, insurers, transport conventions or applicable law.

41. Limitation of Liability

To the maximum extent permitted by applicable law, XCORE FREIGHT shall not be responsible for indirect, incidental, special or consequential losses arising from a shipment or use of the website.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

Where a carrier, insurer, shipping line, airline or other transport provider’s liability regime applies, the applicable limitations may govern the relevant claim.

42. Indemnity

To the extent permitted by law, customers may be responsible for losses, costs, claims, penalties or expenses arising from:

• False or inaccurate shipment information
• Prohibited or undeclared goods
• Incorrect customs declarations
• Inadequate packaging
• Failure to provide required documentation
• Customer breach of these Terms & Conditions
• Unlawful use of our services

43. Changes to These Terms

XCORE FREIGHT may update these Terms & Conditions from time to time to reflect changes in our services, operations, technology, legal requirements or business practices.

The latest version published on this page will apply to future website use and, where legally applicable, future services.

Existing shipments may remain subject to the terms applicable at the time of booking.

44. Governing Law

These Terms & Conditions shall be interpreted in accordance with applicable laws.

Where a specific shipment is governed by a mandatory international transport convention, carrier contract, destination-country law or other mandatory legal requirement, those provisions may take precedence over conflicting provisions of these Terms & Conditions to the extent required by law.

45. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

46. Entire Agreement

The applicable quotation, booking confirmation, service agreement, carrier terms and these Terms & Conditions may together constitute the agreement governing the relevant service.

Where there is a conflict, the specific written terms applicable to the shipment may take precedence to the extent stated in those terms or required by law.

47. Contact Information

For questions regarding these Terms & Conditions or our services, please contact:

XCORE FREIGHT

Plot No 75N Bin Qasim Industrial Zone
Port Qasim Road
Karachi, Pakistan 75000

Email: info@xcorefreight.com
Phone: +92 321 9300079
Website: xcorefreight.com

Important Notice

Freight transportation, customs clearance, importation and international logistics are subject to laws, regulations, carrier conditions and government requirements that may vary by country and shipment.

These Terms & Conditions are intended as general commercial website terms and should be reviewed by a qualified legal professional before being relied upon as XCORE FREIGHT’s final contractual terms, particularly for international shipments and customers in jurisdictions with specific consumer, transport, privacy or liability laws.