Privacy Policy

Effective Date: 19 August 2026

XCORE FREIGHT respects your privacy and is committed to protecting the personal information you provide when using our website, requesting a quotation, booking a shipment, tracking cargo, contacting our team or using our logistics services.

This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you.

1. About XCORE FREIGHT

XCORE FREIGHT is an international freight forwarding and logistics company providing air freight, sea freight, door-to-door delivery, FCL/LCL shipping, warehousing, customs and documentation support, express courier and related logistics services.

2. Information We Collect

Depending on how you interact with our website or services, we may collect:

• Full name
• Email address
• Telephone or WhatsApp number
• Pickup and delivery locations
• Country of origin and destination
• Shipment details and cargo description
• Number of packages, weight and dimensions
• Shipping service selected
• Quotation and enquiry information
• Consignment or tracking number
• Company or business information
• Messages and information submitted through contact forms

3. Shipment and Customs Information

When arranging an international shipment, we may need sender and consignee information, delivery addresses, commercial invoices, packing lists, customs declarations, product descriptions, HS codes, shipment value and other documents required for transportation, customs or compliance purposes.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including IP address, browser and device type, operating system, pages visited, approximate location, referring website, visit date and time, website interactions and technical information.

5. Shipping Calculator

Our shipping calculator may request information such as email address, origin, destination, shipping service, weight, number of pieces and package dimensions. This information may be used to calculate or provide an estimated quotation and to follow up regarding the requested service.

6. Shipment Tracking

Our tracking functionality may require a consignment or tracking number to retrieve shipment-related information. Customers should not enter unnecessary personal information into a tracking field.

7. Contact Forms

When you contact XCORE FREIGHT through our website, we may collect your name, email address, telephone number, subject and message. We use this information to respond to enquiries, provide shipping information, prepare quotations and provide customer support.

8. How We Use Personal Information

• Provide freight and logistics services
• Prepare quotations and respond to enquiries
• Coordinate bookings, documentation, transportation and delivery
• Communicate shipment updates and service information
• Operate, secure and improve our website
• Prevent fraud, abuse and security incidents
• Comply with customs, legal and regulatory requirements
• Maintain business records and resolve disputes
• Send permitted marketing communications

9. Legal Bases for Processing

Where laws such as the UK GDPR apply, processing may be based on contract, legal obligation, legitimate interests or consent, depending on the circumstances.

10. Sharing Personal Information

We may share information where reasonably necessary with shipping lines, airlines, freight carriers, customs brokers, customs authorities, port and airport authorities, destination agents, warehouses, transport companies, delivery providers, payment providers, IT providers, professional advisers, government authorities and other logistics providers involved in completing your shipment.

11. International Data Transfers

International freight forwarding involves cross-border operations. Personal information may be accessed or transferred to countries outside your country of residence, including countries involved in the origin, transit or destination of your shipment. Where applicable privacy laws impose requirements on international transfers, XCORE FREIGHT will take reasonable steps to use appropriate safeguards or other lawful transfer mechanisms.

12. Australian Privacy

Where Australian privacy law applies, XCORE FREIGHT aims to handle personal information consistently with applicable requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles. Australian customers may request access to personal information held about them and request correction of inaccurate information, subject to applicable exceptions.

13. UK and European Privacy

Where UK GDPR or other applicable data protection laws apply, individuals may have rights including access, correction, deletion, restriction, objection, portability and withdrawal of consent where applicable. These rights are subject to legal conditions and exemptions.

14. Cookies and Similar Technologies

XCORE FREIGHT may use cookies and similar technologies for website functionality, security, preferences, analytics, performance and, where applicable, marketing. Our website uses Google Tag Manager technology. Tags configured through Google Tag Manager may process technical or usage information depending on the services enabled.

15. Google and Analytics Services

We may use Google or other third-party analytics and website technologies to understand website usage and improve our services. These technologies may collect device information, browser information, pages visited, approximate location, traffic source and website interactions.

16. WhatsApp and Telephone Communication

Customers may contact XCORE FREIGHT through telephone or WhatsApp. Information voluntarily provided through these channels may be used to respond to enquiries, prepare quotations, coordinate shipments and provide customer support. Third-party communication platforms have their own privacy policies and terms.

17. Payment Information

Where payment information is required, it may be processed through the applicable bank, payment provider or financial institution. Customers should not send passwords, PINs, full card security codes or other unnecessary financial credentials through website forms, email or WhatsApp.

18. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration and destruction. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

19. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, shipment records, customer support, accounting, customs and regulatory requirements, legal obligations, dispute resolution, fraud prevention and business recordkeeping.

20. Children’s Privacy

Our website and logistics services are intended primarily for adults and businesses. We do not knowingly request personal information from children for purposes unrelated to providing a legitimate service.

21. Third-Party Websites and Services

Our website may contain links to third-party websites, services or platforms. XCORE FREIGHT is not responsible for the privacy practices, security or content of third-party websites.

22. Marketing Communications

Where permitted by applicable law, XCORE FREIGHT may send information about our services, promotions or relevant logistics updates. You may request removal from marketing communications at any time by contacting info@xcorefreight.com. Essential service communications may continue where necessary.

23. Your Privacy Rights

Depending on where you live and which laws apply, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent and opt-out from certain marketing communications.

To exercise a privacy right, contact info@xcorefreight.com. We may need to verify your identity before processing certain requests.

24. Privacy Complaints

If you believe XCORE FREIGHT has mishandled your personal information, please contact us first so that we can investigate and attempt to resolve the issue. Where applicable, you may also have the right to complain to the relevant privacy or data-protection authority in your jurisdiction.

25. Data Breaches and Security Incidents

If XCORE FREIGHT becomes aware of a personal-information security incident, we will assess the incident and take reasonable steps required under applicable law. Where notification is legally required, affected individuals and/or relevant authorities will be notified as required.

26. Accuracy of Information

Customers are responsible for providing accurate and up-to-date information. Incorrect names, addresses, contact details, shipment descriptions or customs information may affect shipment processing, transportation or delivery.

27. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, privacy practices, applicable laws or third-party services. The latest version will be published on this page with an updated effective date.

28. Contact XCORE FREIGHT About Privacy

Privacy Request: When contacting us about your personal information, please use “Privacy Request” in the email subject where possible.

This Privacy Policy describes XCORE FREIGHT’s intended website and business data-handling practices and should be reviewed against the actual plugins, hosting, analytics, advertising tags, forms, tracking providers, payment systems and operational processes used by XCORE FREIGHT.