FAQ
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Frequently Asked Questions
Shipping & Freight Services
What services does XCORE Freight provide?
XCORE Freight provides international freight forwarding and logistics services, including air freight, sea freight, door-to-door shipping, LCL and FCL cargo, customs clearance coordination, Amazon FBA shipping, cargo handling, and international shipment solutions.
Which countries does XCORE Freight ship to?
XCORE Freight provides international shipping solutions to destinations across the USA, Canada, UK, Australia, Europe, the Middle East, and other international markets, subject to the available service and destination requirements.
Do you provide door-to-door shipping?
Yes. XCORE Freight provides door-to-door shipping solutions for eligible shipments. Depending on the service, we can coordinate pickup, export procedures, international transportation, customs clearance assistance, destination handling, and final delivery.
Can I ship from Pakistan to the USA?
Yes. XCORE Freight provides Pakistan to USA shipping solutions by air and sea, including LCL, FCL, commercial cargo, household goods, personal effects, and eligible Amazon FBA shipments.
Can I ship from Pakistan to Canada?
Yes. We provide shipping solutions from Pakistan to Canada, including air freight, sea freight, LCL, FCL, and door-to-door services where available.
Can I ship from Pakistan to the UK?
Yes. XCORE Freight can arrange air and sea freight from Pakistan to the UK for personal, commercial, and business shipments.
Can I ship from Pakistan to Australia?
Yes. We provide international freight solutions from Pakistan to Australia, including sea freight, air freight, container shipping, and door-to-door delivery options.
Air Freight
What is air freight?
Air freight is the transportation of cargo by aircraft. It is generally suitable for shipments where faster international transportation is important.
When should I choose air freight?
Air freight may be suitable for urgent shipments, smaller consignments, commercial samples, eCommerce products, time-sensitive cargo, and higher-value goods.
How is air freight charged?
Air freight charges can depend on the shipment’s actual weight, volumetric weight, origin, destination, cargo type, airline, and service requirements. The chargeable weight is normally based on the applicable carrier calculation.
Can I send small shipments by air?
Yes. Air freight can be a practical option for smaller shipments where speed is more important than the lower transportation cost that may be available through sea freight.
Sea Freight
What is sea freight?
Sea freight is the transportation of cargo by ocean vessel. It is commonly used for larger, heavier, or non-urgent shipments.
What is LCL shipping?
LCL means Less than Container Load. It allows smaller shipments to share container space with cargo belonging to other shippers instead of requiring an entire container.
What is FCL shipping?
FCL means Full Container Load. An FCL shipment uses a dedicated shipping container and is generally suitable for larger-volume cargo.
Which is cheaper, air freight or sea freight?
Sea freight is generally more economical for larger and heavier shipments, while air freight is usually selected when faster transportation is required. The best option depends on your cargo, dimensions, destination, and delivery requirements.
Can I ship furniture by sea?
Yes. Furniture can often be shipped by sea, subject to applicable export, import, packaging, and customs requirements. LCL or FCL may be appropriate depending on the total volume.
Door-to-Door Shipping
What does door-to-door shipping mean?
Door-to-door shipping means the shipment is coordinated from an agreed pickup location to the final delivery address. The exact services included depend on the quotation and shipment requirements.
Can you pick up cargo from my address?
Pickup service may be available depending on the origin location, cargo type, shipment size, and selected service. Provide your pickup address when requesting a quotation.
Do you deliver to residential addresses?
Residential delivery may be available depending on the destination, cargo type, carrier, and local delivery requirements. Provide the complete delivery address and ZIP/postal code when requesting a quote.
Does door-to-door shipping include customs clearance?
This depends on the selected service and quotation. Customs clearance requirements vary by country, commodity, shipment value, and shipment type. Our team can explain which customs and destination services are included in your quotation.
Amazon FBA Shipping
Does XCORE Freight provide Amazon FBA shipping?
Yes. XCORE Freight provides logistics solutions for eligible Amazon FBA shipments, including international transportation and related cargo-handling requirements.
Can I ship Amazon inventory from Pakistan to the USA?
Yes. We can assist with eligible shipments moving from Pakistan toward Amazon fulfillment operations in the USA. Provide your shipment details and Amazon requirements before booking.
Can you ship Amazon FBA inventory by air and sea?
Yes. Depending on the shipment requirements, cargo volume, urgency, and destination, Amazon FBA inventory may be transported using air freight or sea freight.
What information do you need for an Amazon FBA quote?
For an accurate quote, provide the pickup location, number of cartons, carton dimensions, weight, product description, destination fulfillment center or shipment details, and preferred transportation method if known.
Customs & Documentation
Do you provide customs clearance services?
XCORE Freight can coordinate customs-clearance services and documentation support as part of applicable international shipping solutions. Customs requirements depend on the destination country and the type of cargo.
What documents are required for international shipping?
Depending on the shipment, documents may include a commercial invoice, packing list, shipper and consignee information, identification documents for eligible personal shipments, certificates, permits, or other commodity-specific documentation.
Will I have to pay customs duties or taxes?
Customs duties, taxes, and other government charges depend on the destination country’s regulations, commodity, declared value, origin, and applicable exemptions or classifications. Any applicable charges should be confirmed for the specific shipment.
Can you help with shipping documentation?
Yes. Our team can guide you regarding the documentation needed for your shipment and coordinate the applicable freight-forwarding documentation process.
Shipping Rates & Quotes
How much does shipping from Pakistan cost?
Shipping costs vary depending on the origin, destination, cargo type, weight, dimensions, volume, transportation method, and additional services required.
How can I get a freight quote?
Send us:
- Pickup city and address
- Destination city and ZIP/postal code
- Cargo description
- Number of cartons or pieces
- Weight
- Dimensions
- Preferred shipping method
Our team can then review your shipment and provide a customized quotation.
Why do you need the dimensions of my cartons?
Dimensions are important because freight charges can be affected by volumetric or dimensional weight, particularly for air freight. For sea freight, dimensions help determine the shipment’s total volume and whether LCL or FCL is more suitable.
Can I get a quote for multiple cartons?
Yes. Provide the number of cartons, dimensions, weight of each carton, total weight, cargo description, pickup location, and destination.
Does the quoted price include every charge?
Not necessarily. The exact inclusions and exclusions depend on the quotation. Some government charges, inspections, duties, taxes, destination charges, storage, or other third-party costs may be charged separately where applicable.
Shipment Tracking
Can I track my shipment?
Yes. Where tracking is available, you can use your shipment reference or tracking information to check the shipment status.
What should I do if my tracking information is not updating?
International shipments may have periods where tracking information does not change, particularly during transit, customs processing, or handover between logistics providers. If you have concerns, contact XCORE Freight with your shipment reference.
How do I contact XCORE Freight about my shipment?
Provide your shipment reference number along with your name and shipment details when contacting our team. This helps us identify your shipment and provide more accurate assistance.
Cargo & Packaging
What type of cargo can I ship?
Depending on applicable regulations, XCORE Freight can handle many types of personal and commercial cargo, including household goods, textiles, furniture, commercial products, eCommerce inventory, machinery, equipment, and other permitted goods.
Can you arrange cargo packing?
Packing or repacking services may be available depending on the shipment, origin, cargo type, and service requirements. Discuss your packing requirements with our team before booking.
Can I ship fragile items?
Fragile cargo may be accepted depending on the item and transportation requirements. Proper packaging is essential. Inform our team about fragile goods before booking so the appropriate handling and packaging requirements can be assessed.
Are there items I cannot ship?
Yes. Some goods are prohibited or restricted by airlines, shipping lines, customs authorities, or destination-country regulations. Examples can include certain hazardous materials, prohibited substances, weapons, counterfeit goods, and other regulated products.
Always provide an accurate description of your cargo before requesting a booking.
Delivery & Transit Time
How long does international shipping take?
Transit times vary according to the origin, destination, transportation method, carrier, customs procedures, port or airport conditions, and final delivery location.
Is the quoted transit time guaranteed?
Transit times are estimates unless a specific service has a guaranteed delivery commitment. Delays can occur because of weather, customs, port congestion, carrier schedules, inspections, documentation issues, or other circumstances outside the freight forwarder’s control.
Can you provide urgent shipping?
Air freight may be suitable for urgent or time-sensitive shipments. Contact us with your cargo details and required delivery timeframe so we can review available options.
International Freight Forwarding
What does a freight forwarder do?
A freight forwarder coordinates the transportation of cargo between locations and can arrange services such as pickup, export documentation, carrier booking, cargo handling, customs coordination, destination handling, and delivery.
Why should I use a freight forwarder?
A freight forwarder can simplify international shipping by coordinating multiple stages of the transportation process and helping you select a suitable shipping method based on your cargo and destination.
Does XCORE Freight handle commercial shipments?
Yes. We provide freight-forwarding solutions for exporters, importers, manufacturers, eCommerce businesses, retailers, and other commercial customers.
Get Help With Your Shipment
I don’t know which shipping service I need. Can you help?
Yes. Send us your pickup location, destination, cargo description, weight, dimensions, number of packages, and required delivery timeframe. Our team can recommend a suitable shipping option based on your requirements.
How can I request a quote from XCORE Freight?
Contact XCORE Freight with your shipment details and request a customized quotation. The more accurate information you provide, the more accurately we can assess your shipping requirements.
Still Have Questions?
Our freight-forwarding team is ready to help you find the right international shipping solution.
Request a Freight Quote
Contact XCORE Freight
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